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How mo1221 Handles Your Personal Data

This privacy policy covers what data mo1221 collects when you open an account, make a deposit via DANA, OVO or GoPay, and use our platform — and exactly how we protect it.

Account data protectionDANA, OVO, GoPay wallet dataCookie and device dataYour right to access or deleteIndonesia-region policy
mo1221 How mo1221 Handles Your Personal Data
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Data security at mo1221 is built around your account access flow — from the moment you log in with OTP verification through to each DANA, OVO or GoPay transaction. Here is what we keep consistent across every account, regardless of device or session.

Encryption in Transit

All data passed between your device and our servers — including wallet transaction references for DANA, OVO and GoPay — is encrypted using SSL. No payment detail travels in plain text.

Cookie and Tracking Policy

We use session cookies to keep you logged in and functional cookies to remember your payment preferences. Analytics cookies are used only in aggregate form and do not identify you personally.

Account Security Controls

OTP verification is required for new device logins. If we detect a session from an unfamiliar device or location, access is paused until your identity is confirmed via your registered contact.

Data Retention and Deletion

We keep account data only as long as your account is active or as required under applicable financial regulations. You can submit a deletion request through the Help Centre once your account is fully settled.

PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy

If you have a question about your data, want to request a copy of what we hold, or need to report a data concern, our support team handles privacy requests directly. Reach out through any of the channels below and include your registered account email so we can locate your records quickly.

Live Chat Start a live chat session from the account dashboard. Privacy requests submitted here are flagged to our data team and handled separately from general account queries.
Email Support Send your privacy or data request to our support email address found in the account help section. Include your account ID and the specific data action you are requesting.
Account Help Centre The Help Centre inside your account lists the steps for data access, correction and deletion requests. Each request type has its own form to keep the process straightforward.

Your Privacy Questions, Clearly Answered

These are the questions we get most often about how your data works at mo1221 — covering your rights, wallet data, cookies, account access and how to make a formal request.

We collect your name, email, and contact details at registration. Once you transact, we record DANA, OVO or GoPay transaction references to verify and match payments to your account.

No. We record only the transaction reference and wallet identifier needed to confirm a deposit or withdrawal. Your e-wallet PIN and password are never stored on our side.

Submit a data access request through the Help Centre inside your account, or email our support team with your account ID. We will respond with the data we hold on your profile.

Yes. Once your account has no pending transactions or balances, you can request deletion via the Help Centre. We remove personal data where permitted under applicable local law and financial regulations.

We use session cookies for login continuity and functional cookies for payment preferences. Analytics cookies are aggregate only. You can adjust cookie preferences through your browser settings at any time.

We share data only with payment processors handling your DANA, OVO or GoPay transactions, and with fraud-prevention services where necessary. We do not sell your data to any third party.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.